Product and pre-sale questions
Fit, compatibility, design options, customization rules, and installation questions that are not already answered in the published product guidance.
Support without guesswork
The right issue, the right path.
Curbidz is building support around clear order records and specific request types. A verified public contact method will appear here before sales open.
Planned routing
What the support system will handle
Each request will be attached to the minimum information needed to solve it, with sensitive details kept out of ordinary URLs and public messages.
Order and delivery support
Secure order lookup, production status, address corrections when still possible, carrier issues, damage, defects, or an incorrect personalized item.
Privacy and accessibility
Access, correction, deletion, opt-out, and appeal requests where applicable, plus barriers that prevent someone from using the website or obtaining the same information another way.
Protect your information
Do not send more than support needs
Useful later
- The order reference from the confirmation
- A short description of the issue
- Focused photos when damage or a defect must be evaluated
- The preferred way to receive a response
Never send
- A full payment-card number or security code
- Passwords or authentication codes
- Government identification unless a verified process specifically requires it
- Unrelated health, financial, or other sensitive information